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Terms of Use

These Terms of Use set out the agreement between you and Ontario Casino each time you visit our site, register an account or play our games. Please read them before signing up, because by registering and playing you agree to them.

A. Accepting these terms

Registering or playing at Ontario Casino means you agree to these Terms of Use.

These terms apply to all parts of our site, including the Lobby, Popular, Live Casino, Jackpots, Promotions and VIP areas, on whichever device you use. Our Bonus Terms, Personal Data Policy, Cookies and Tracking page, Play Responsibly page, Identity Checks page and Age Policy page are also part of this agreement. If you cannot accept these terms, please do not register or play.

B. Conduct we do not allow

Play fairly, play for yourself and play within the rules.

The following is not allowed on Ontario Casino:

  • Secretly cooperating with another player to tilt the odds, sharing hand details or other information, or arranging outcomes beforehand.
  • Placing bets or claiming offers with automated software, including bots and scripts.
  • Knowingly using a game fault, pricing error or technical weakness for gain.
  • Using a payment card, e-wallet or bank account owned by another person to fund your account.
  • Using funds that come from crime, or using your account to move money for anyone else.
  • Concealing or falsifying your location, such as by using a VPN or proxy.
  • Raising chargebacks on deposits you made and played with.
  • Abusive or threatening behaviour toward our team or other players.

Where we detect such conduct, we may void the bets involved, hold back related winnings, restrict, suspend or close the account, and share information with the authorities when Canadian law requires it.

C. Registration and the one account rule

Every player may hold a single account, registered with accurate personal details.

Registration asks for your real full name, how to contact you, your home address and when you were born; tell us promptly if any of these details change. A person may have only one account. Where we find duplicates, one stays open, the rest are closed, and any bonus or winnings obtained through them are voided.

All payment methods you use must carry your own name exactly as shown on your account. Your first deposit is accepted only once identity and location have been checked. The documents we accept are listed on our Identity Checks page.

Choose a password that is difficult to work out, and do not share it with anyone. Email support straight away if you suspect your account was used without your consent: until that email reaches us, every action on the account counts as yours. Whenever you like, you can cap your deposits, stake size and total wagering, switch on session reminders that display your playing time, or pause your account for a period of 24 hours to six weeks. Reduced limits apply as soon as they are saved. Increased limits only apply once a full 24 hours have passed.

D. Governing law

The laws applying in Ontario and Canada govern how this agreement is read.

Ontario law and applicable Canadian federal law govern these terms, together with any disagreement that comes out of them. Such disagreements are heard by the Ontario courts, unless the law gives you another option.

E. Bonuses

All bonus rules are set out on our Bonus Terms page.

Promotions, bonus spins and VIP offers follow our Bonus Terms and the conditions shown with each offer in your account. In Ontario, offers are only displayed once you are logged in. If the Bonus Terms and an individual offer differ, the individual offer applies to that promotion.

F. Deposits and withdrawals in CAD

No casino fees apply. Your balance, your bets and your payouts are all in Canadian dollars.

Your account is held in Canadian dollars (CAD). You can deposit with Interac e-Transfer, Visa, Mastercard, Google Pay, Online Banking / Trustly, MuchBetter or Bank Wire / Transfer. Withdrawals are available by Interac e-Transfer, Visa, MuchBetter or Bank Wire / Transfer.

  • Minimum deposit: C$5.
  • Minimum withdrawal: C$50.
  • Maximum withdrawal: C$9,500 per Interac transaction, or C$25,000 per bank transfer.
  • Processing times: after approval, most methods finish in 1 to 4 hours; bank wire can take up to 12 hours.
  • Fees: depositing and withdrawing cost you nothing.

Where possible, withdrawals go back to the payment method you deposited with. Any fees your bank applies are outside our control. We may hold a withdrawal until identity or payment checks are complete.

G. Who can play

Only those at least 19 years old and located in Canada may play, where local law permits it.

Registering and playing are open solely to individuals who have turned 19 and are physically present in Canada. Players are accepted from any place where the law allows it, and our anti-money laundering screening, along with our age and identity checks, meets the applicable Canadian requirements. Your location is confirmed throughout every session, from start to finish. The measures that keep minors from taking part are set out on the Age Policy page.

H. Limits of our liability

We stand behind our service within reasonable limits.

Ontario Casino accepts no responsibility for losses that arise from faults in your device or your internet connection, from delays caused by third-party payment providers, or from someone using a password you gave them. Indirect losses, such as lost profit or missed opportunity, are also excluded. For any single claim, our liability cannot exceed the stake placed on the play concerned. None of these limits applies where the law does not allow it.

I. Game rules, RNG and live games

Every game follows its posted rules, and a malfunction voids the affected play.

Each title's in-game help screen sets out its rules, paytables and features. Our digital slots and table games use a random number generator (RNG), meaning every result is separate from previous ones. Live Casino games are hosted by real dealers streamed from a studio, and the result recorded by the studio system is final.

Where a game or system malfunctions, any play or payout the fault affects is void, and each void play's stake goes back to your balance.

J. Complaints

Email us and we will investigate the matter in full.

To complain, email [email protected]. Include your username, a description of the problem, which game or payment is involved and exactly when it occurred, with date and time. Screenshots are useful as well. We investigate each complaint and send our answer by email, setting out the reasons for our decision.

K. Intellectual property

We or our partners own the content on this site.

Ontario Casino's name and logo, the look, text and graphics of this site, and every game on it are either owned by us or supplied to us under licence by game studios. They are provided for playing here and nothing else. Copying, reselling or reusing them is prohibited.

L. Changes to these terms

When these terms change, we tell you first.

We update these terms when legal requirements, our games or our services change. The updated version is posted here with its date, and for major changes we also let you know by email or at login. Continuing to play once the updated version is in effect means you accept it.

M. Contact

Support is available through email.

Questions on these terms, on your account or on a payment can be sent by email to [email protected].