Personal Data Policy

Ontario Casino's Personal Data Policy explains which personal details we keep about you, and the ways we use, store and protect that information. It also describes the options available to you and how to get in touch with us by email.

A. What we collect

We collect just the data needed to operate your account and keep gaming safe.

Identity details: name, date of birth, address, email and phone number.
Verification documents: photo identification and proof of address, as listed on our Identity Checks page.
Payment details: payment methods used, deposits, withdrawals and records of transactions.
Play data: bets, game history, bonuses, limits and breaks you set.
Technical data: your connecting IP address, device and browser information, location checks and login times.
Messages: any correspondence you send our support team.

B. Your rights

You control your information and can ask us about it at any time.

You can ask us to:

Give you access to the personal data we have about you.
Update any incorrect or outdated details.
Delete information we are not legally required to retain.
Stop processing your information for a specific purpose, such as marketing.

Send your request to [email protected]. Before acting on it, we verify your identity, and our answer comes by email.

C. How long we keep it

We retain your information throughout the life of your account and for any extra period the law requires.

We hold your information throughout the life of your account so that it can work. After closure, we keep records for the periods required by Canadian rules covering anti money laundering, taxation and gambling. Information that falls outside these rules is deleted or anonymized.

D. Marketing choices

Promotional messages are sent only if you say yes.

You receive offers and news only after opting in. You can change this in your account settings or through the unsubscribe link found in each of our emails. Account, payment and safety messages still arrive, as they are part of the service. We send no promotional messages during a break or self-exclusion.

E. Why we use it

To run your account, pay out your winnings and keep gambling safe and within the law.

Opening and running your account.
Confirming your age, identity and location.
Handling deposits and withdrawals.
Preventing fraud, money laundering and underage play.
Supporting the safer gambling tools on our Play Responsibly page.
Answering your emails and complaints.
Improving our site and games.
Sending offers if you opted in.

F. Cookies

Cookie use is covered on its own page.

Our Cookies and Tracking page lists the cookies we set and tells you how to turn them off.

G. Security

Your information is protected by encryption and strict access rules.

Data travelling from your device to our site is protected by encryption. Access to your information is limited to staff whose job depends on it, and we keep a record of every access. Our systems are tested regularly, and security issues are handled quickly. Should a breach put you at risk, we will tell you as Canadian law requires.

H. Who we share it with

Only with trusted partners that support us in operating the casino.

Payment services, to process deposits and withdrawals.
Verification services that check, for us, your identity, location and age.
Service providers, for example hosting, email and game studios.
Authorities, where Canadian law requires disclosure.

Partners may process your information solely for the tasks we assign to them. Your personal information is never sold.

I. Legal grounds

Each use rests on a clear legal basis.

We handle your information on these bases: to deliver the agreement we hold with you; to comply with legal obligations on age verification, identity verification and anti-money laundering; for our legitimate interests, including stopping fraud and improving the site; and, with your consent, to send marketing and place optional cookies. You may take back that consent at any time.

J. Transfers outside Canada

Where data leaves Canada, it stays protected.

Some partners store or handle information outside Canada. Before any transfer, we sign contracts that require a level of protection comparable to Canadian law. Information kept in another country may fall under that country's laws.

K. Age

Nobody under the age of 19 may use our service.

Only adults may open an account with us. Once it is confirmed that the person behind an account is under 19, that account is shut and any data the law does not oblige us to keep is erased. Further details appear on our Age Policy page.